Customer Service Associate

Our customer service team members are critical to the success of the organization. They provide a personable, knowledgeable, and caring experience when customers contact us. We are looking for people who are warm, articulate, and positive to add to our already awesome team. You will maintain customer relationships by responding to inquiries and documenting actions. This is an entry level job that builds the necessary skills to deliver outstanding customer service. Shadows Customer Service Representatives and receives training in customer service.

Job duties:

Responsible for receiving, responding to and resolving customer telephone-inquires in a high-volume call center.
Maintain departmental quality and productivity standards.
Where appropriate, cross-reference a variety other products and services available for customers to consider.
Engage in outbound calls to current customers to survey satisfaction with current products.
Perform other work-related duties, as assigned - including (but not limited to) customer e-mail and correspondence.